FAQs

Frequently asked questions

1. Will the saree look exactly like the product photos?

We make every effort to display our sarees as accurately as possible. However, slight variations in colour may occur due to lighting during photography, screen settings, and device displays.

2. Why does my saree look slightly different from the images?

Many of our sarees are handcrafted or artisan-made. Natural variations in weaving, embroidery, zari work, texture, dyeing, and finishing make every piece unique and should not be considered defects.

3. Is the blouse shown in the product photos included?

No. The blouse worn by the model is for styling purposes only. Unless specifically mentioned in the product description, the saree includes its own matching blouse fabric, which may differ from the blouse shown in the images.

4. Are jewellery and accessories included with the saree?

No. Jewellery, handbags, footwear, and other accessories shown in product images are for styling purposes unless specifically stated in the product description.

5. Can the colour vary from what I see on my screen?

Yes. Different mobile phones, monitors, and screen settings may display colours differently, resulting in slight colour variations.

6. Are handcrafted variations considered defects?

No. Slight differences in weave, embroidery, zari, prints, tassels, borders, and texture are natural characteristics of handcrafted textiles.

7. Can product prices change?

Yes. Prices, availability, and product information may change without prior notice.

8. Can my order be cancelled if there is a pricing error?

Yes. If a product is incorrectly priced or listed due to a technical or human error, we reserve the right to cancel the order and issue an appropriate refund where applicable.

9. How will my saree fit when draped?

The final appearance depends on your body type, draping style, blouse stitching, fall and pico finishing, and personal styling preferences.

10. Can Koushiki Lifestyle change its Disclaimer?

Yes. We may update the Disclaimer periodically. Continued use of the website indicates acceptance of the updated version.

11. Can I use the images or content from your website?

No. All photographs, product descriptions, videos, graphics, and other content are protected by intellectual property laws and cannot be copied or used without written permission.

12. What happens if your website contains incorrect information?

Although we strive for accuracy, occasional typographical or technical errors may occur. We reserve the right to correct such errors at any time.

13. Do you guarantee uninterrupted website access?

No. While we aim to provide a smooth shopping experience, uninterrupted website availability cannot be guaranteed.

14. Are handcrafted sarees exactly identical to each other?

No. Since handcrafted sarees are made by skilled artisans, every piece has unique characteristics that enhance its beauty.

15. What should I do if I have questions about a product before ordering?

You can contact our customer support team at hello@koushiki.in, and we'll be happy to assist you.

16. What are cookies?

Cookies are small text files stored on your device that help websites remember your preferences and improve your browsing experience.

17. Why does Koushiki Lifestyle use cookies?

We use cookies to keep our website secure, improve performance, remember your shopping cart, personalise your experience, and understand how customers use our website.

18. Do cookies collect personal information?

Cookies may collect technical information such as browser type, device information, IP address, and browsing activity. This information is generally used in an aggregated or de-identified form to improve our services.

19. Can I disable cookies?

Yes. Most web browsers allow you to manage or disable cookies through browser settings.

20. Will disabling cookies affect my shopping experience?

Yes. Some website features, such as login, shopping cart functionality, and checkout, may not work properly if cookies are disabled.

21. Does Shopify use cookies?

Yes. Since our website is hosted on Shopify, certain essential cookies are required for secure checkout, fraud prevention, shopping cart functionality, and order processing.

22. Do third-party services place cookies?

Yes. Trusted third-party providers, such as analytics, payment, and marketing partners, may place cookies in accordance with their own privacy policies.

23. Can cookies improve product recommendations?

Yes. Cookies help us understand browsing preferences, enabling us to offer more relevant products and personalised shopping experiences.

24. Are cookies safe?

Yes. Cookies cannot access files stored on your device or install software. They simply help websites remember information about your visit.

25. How often is your Cookie Policy updated?

We may update our Cookie Policy whenever necessary. The latest version will always be available on our website.

26. How do I choose the right saree for an occasion?

Our collection includes sarees for weddings, festive celebrations, parties, office wear, casual wear, and everyday elegance. Product descriptions provide details to help you select the perfect saree.

27. Are your sarees suitable for gifting?

Yes. Our sarees make thoughtful gifts for weddings, festivals, birthdays, anniversaries, and special occasions.

28. How should I care for my saree?

Care instructions vary depending on the fabric. Please refer to the product page for recommended washing and maintenance instructions.

29. Do all sarees include a blouse piece?

Most sarees include an unstitched blouse piece unless otherwise stated in the product description.

30. Can I stitch the blouse according to my preference?

Yes. The blouse fabric can be tailored according to your preferred design and fit.

31. Are your sarees handcrafted?

Many of our collections feature handcrafted, handwoven, embroidered, or artisan-made sarees. Product descriptions will specify these details where applicable.

32. How long is a standard saree?

Most sarees are approximately 5.5 metres long, along with a separate blouse piece. Exact measurements are mentioned on each product page.

33. Are the fabrics authentic?

Yes. We strive to provide accurate fabric information for every product listed on our website.

34. Do you launch new collections regularly?

Yes. We frequently introduce new saree collections and seasonal designs.

35. Can I wear these sarees for weddings and festive occasions?

Absolutely. Our collection includes sarees suitable for weddings, receptions, festivals, parties, and traditional celebrations.

Orders & Delivery

36. How can I track my order?

Once your order is shipped, you'll receive tracking details via email or SMS, where applicable.

37. Do you deliver across India?

Yes. We currently deliver within India.

38. What if my order arrives damaged?

Please contact our customer support promptly with photographs of the package and product so we can assist you according to our Return & Refund Policy.

39. Can I change my shipping address after placing an order?

Address changes may be possible before your order is processed. Please contact us immediately after placing your order.

40. How can I contact customer support?

You can reach us at hello@koushiki.in for assistance with orders, products, or policies.