Thank you for shopping with Koushiki Lifestyle.
We are committed to delivering your orders safely and efficiently.
Order Processing
Orders are typically processed within 1 to 3 business days after successful payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
Shipping Duration
Delivery timelines vary depending on customer location, courier service availability, and product availability. Most orders are delivered within 5 to 10 business days.
Remote locations may require additional delivery time.
Shipping Charges
Shipping charges, if applicable, are calculated during checkout and displayed before payment confirmation.
Promotional offers may include free shipping on eligible orders.
Order Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS, or other available communication channels.
Customers can use the tracking information to monitor shipment progress.
Delivery Delays
While we strive to deliver all orders within the estimated time frame, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier disruptions
- Operational delays
- High seasonal demand
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout. We are not responsible for delays or failed deliveries caused by incorrect addresses or contact information.
Damaged Packages
If your package arrives damaged, please contact customer support within 48 hours of delivery and provide photographs of the package and product.