Return & Refund Policy

Last Updated: 1 July 2026 (India)

Introduction

Welcome to Koushiki Lifestyle Private Limited ("we", "our", or "us"). This Return & Refund Policy forms an integral part of our Terms & Conditions and must be read together with all related policies including Shipping, Cancellation, and Privacy Policies.

Each product is individually inspected, photographed, and securely packed before dispatch. Our products are often handcrafted or artisan-made. Natural variations in colour, shade, weave, texture, embroidery, zari, print, motif placement, finishing, and measurements are inherent characteristics of the product and shall not be treated as defects.

By placing an order, the customer expressly acknowledges and agrees to this Policy.

1. Final Sale Policy (No Return / No Refund Model)

All purchases are strictly final sale.

We do not accept returns, exchanges, refunds, or cancellations once an order has been placed and processed.

Requests based on personal preference, change of mind, colour variation, design expectations, or perception mismatch will not be accepted under any circumstances.

Any exception, if granted, shall be strictly at our sole and absolute discretion and shall not create any right, precedent, or entitlement.

2. Blouse Fabric & Product Understanding

Each saree includes one unstitched blouse fabric unless explicitly stated otherwise.

The blouse shown on models or in product images is strictly for styling purposes only and is not included with the saree.

The actual blouse fabric provided will differ in colour, design, weave, embroidery, print, or texture. Such variations are intentional and part of the design and production process and shall not be treated as defects, mismatch, or grounds for return, refund, or exchange.

Customers are required to review all product details carefully before placing an order.

3. Mandatory Condition for Any Consideration

Any claim, if considered at all, shall only be valid if the product is:

  • Completely unused, and unwashed, not ironed, not dry cleaned

  • In original condition

  • With all tags, labels, and identifiers intact and attached

  • With original packaging fully intact, undamaged, and unaltered

Any deviation automatically disqualifies the claim.

4. Strict Disqualification Rules (No Return / No Refund Cases)

A product shall be strictly ineligible for any return, refund, or replacement if:

  • The product is used, worn, washed, altered, or damaged after delivery

  • The product is returned without original tags or labels

  • The product packaging is tampered, torn, missing, or not in original condition

  • Any part of the product, including blouse fabric or accessories, is missing

  • The product is not in resalable condition

In all such cases, the request will be automatically rejected.

No exceptions will be made.

5. Mandatory Unboxing Video Requirement (Non-Negotiable)

For any claim to be even considered, a complete unboxing video is mandatory.

Video Must Be Recorded As Follows (A to Z Process):

The recording must:

  • Start before the parcel is opened

  • Clearly show the sealed package from all sides including courier label

  • Be recorded in a single continuous take

  • Have no cuts, pauses, edits, zoom breaks, or camera switching

  • Proceed slowly and clearly without rushing at any stage

  • Show full opening of the parcel in real time

  • Clearly display all contents including saree, blouse fabric, tags, invoice, and accessories individually

  • Continue until full unpacking and basic visual inspection is completed

Mandatory Audio Requirement

  • The microphone must be ON throughout the entire recording

  • Audio must clearly capture the unboxing process

Strict Rule

Any video that is:

  • Edited or cut

  • Started after opening

  • Fast, unclear, or rushed

  • Muted or without audio

  • Incomplete or interrupted

will be considered invalid.

👉 No valid unboxing video = no claim, no review, no refund, no return under any circumstances.

6. Claim Eligibility (Only Two Cases)

Claims may be considered only for:

  • Wrong product delivered (incorrect item shipped)

  • Product damaged in transit (visible upon delivery)

No other claims will be accepted.

7. Claim Review & Verification

All claims are strictly verified using:

  • Mandatory unboxing video

  • Photographic evidence

  • Internal dispatch records

  • Quality control and packaging documentation

We reserve full and final authority to accept or reject any claim based on verification results.

We may request additional information at our discretion.

8. Resolution (If Approved)

Where a claim is verified and approved, we may, at our sole discretion:

  • Provide a replacement (subject to availability), or

  • Issue store credit, or

  • Provide a refund (only in verified eligible cases)

No other remedies shall be available.

9. Refund Conditions

Where applicable, refunds will be processed to the original payment method after verification of eligibility.

Refunds, if any, are limited strictly to the value of the product paid by the customer.

Shipping charges, COD charges, packaging charges, and service fees are strictly non-refundable unless required by applicable law.

Refund will not be processed if:

  • Product is used or damaged post-delivery

  • Tags or packaging are missing or tampered

  • Unboxing video is invalid or not provided

  • Claim fails verification

10. Limitation of Liability (Maximum Liability Cap)

To the fullest extent permitted by applicable law, the maximum total liability of Koushiki Lifestyle Private Limited arising out of or relating to any order or claim under this Policy shall be strictly limited to the amount actually paid by the customer for the specific product.

Under no circumstances shall we be liable for indirect, incidental, consequential, or economic losses of any kind.

Any approved resolution shall be the customer’s sole and exclusive remedy.

11. Sole Discretion Clause

All decisions regarding claims, eligibility, verification, approvals, replacements, refunds, or exceptions are strictly at the sole and absolute discretion of Koushiki Lifestyle Private Limited.

No approval in any instance shall create any obligation for future cases.

12. Policy Amendments

We reserve the right to update or modify this Policy at any time without prior notice. The latest version published on our website shall apply.

13. Contact

Koushiki Lifestyle Private Limited

India

Email: hello@koushiki.in