Terms & Conditions

Welcome to Koushiki Lifestyle Private Limited ("we", "our", or "us").

These Terms & Conditions ("Terms" or "Terms of Use") govern your access to and use of www.koushiki.in, including all associated webpages, mobile versions, applications (if any), products, services, and related features (collectively, the "Services").

By accessing, browsing, registering, or placing an order through this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with these Terms, please discontinue use of the Services.

1. ELIGIBILITY TO USE

Use of this website is available only to persons who are capable of entering into legally binding contracts under applicable Indian laws.

Persons who are considered incompetent to contract under the Indian Contract Act, 1872, including undischarged insolvents and persons otherwise restricted by applicable law, are not eligible to use this Site.

If you are under the age of 18 years, you may use this Site only under the supervision and consent of a parent or legal guardian who agrees to these Terms on your behalf.

By using the website, you confirm that all information provided by you is accurate and lawful.

2. PRIVACY

Your use of our Services is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

3. THIRD-PARTY SERVICES

We may use third-party service providers including payment processors, logistics providers, communication platforms, analytics providers, and technology service providers. We are not responsible for services provided directly by such third parties.

4. ACCOUNT REGISTRATION

To access certain features of our Services, you may create an account.

You agree to:

  • Provide accurate and current information
  • Maintain confidentiality of account credentials
  • Accept responsibility for activities under your account
  • Notify us immediately of unauthorized account access

We reserve the right to suspend or terminate accounts suspected of misuse, fraud, or policy violations.

5. ACCOUNT TERMINATION

We may suspend, restrict, or permanently terminate your account at our sole discretion where we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused our Services.

6. CUSTOMER RESPONSIBILITIES

The customer is responsible for:

  • Providing accurate billing and shipping information;
  • Ensuring someone is available to receive deliveries;
  • Reviewing product descriptions before purchase;
  • Complying with applicable laws while using the website.

7. CANCELLATION POLICY

Orders, once successfully placed, cannot be cancelled after they have been confirmed and accepted by us, except where cancellation is permitted under our Return & Refund Policy or required under applicable law. Orders that fail due to payment or technical issues will not be processed.

8. PRODUCTS AND AVAILABILITY

We strive to ensure product details, pricing, descriptions, and images are accurate.

However:

  • Product colours may appear slightly different due to screen settings and photography.
  • Minor variations in weaving, texture, embroidery, prints, finishing, zari work, fabric appearance, and measurements are natural characteristics of handcrafted textiles and should not be considered defects.
  • Product measurements may include slight variations.
  • Product availability may change without prior notice.

We reserve the right to discontinue products at any time.

9. ORDER ACCEPTANCE

All products and services displayed on the website constitute an invitation to offer.

When you place an order, you are making an offer to purchase.

Your order shall be considered accepted only when:

  • Payment has been successfully authorised (where applicable); and
  • We have accepted the order for processing.

Dispatch of your order ordinarily indicates that we have accepted your order. However, we reserve the right to cancel an order before dispatch where permitted under applicable law.

We reserve the right to:

  • Accept or reject any order
  • Limit quantities purchased
  • Cancel orders due to pricing errors
  • Cancel suspected fraudulent transactions
  • Request additional verification

Order confirmation emails do not constitute final acceptance.

10. PRICING AND PAYMENTS

All prices displayed on the website are in Indian Rupees (INR).

We accept multiple payment methods, including:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Other payment options available at checkout

Prices may change without prior notice.

All prices displayed on the website are inclusive of applicable Goods and Services Tax (GST), unless otherwise stated.

11. SHIPPING AND DELIVERY

We currently offer delivery only within India.

Estimated delivery timelines are indicative and may vary depending on:

  • Location
  • Courier availability
  • Festivals and public holidays
  • Weather conditions
  • Operational delays

While we aim to deliver within estimated timelines, delays shall not entitle customers to compensation.

Delivery shall be deemed completed when the order is delivered to the shipping address provided by the customer or accepted by you or any person reasonably appearing to be authorised to receive delivery at the shipping address.

12. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

13. USER CONDUCT

You agree not to:

  • Use the services unlawfully
  • Upload malicious software
  • Interfere with website functionality
  • Misrepresent identity
  • Attempt unauthorized access
  • Use website content without permission

Violation may result in account suspension and legal action.

14. COMMUNICATIONS

By using our Services and providing contact details, you consent to receive communications from us, including:

  • Order confirmations
  • Delivery updates
  • Account notifications
  • Customer support responses
  • Promotional communications (where permitted)

Communications may be sent via:

  • Email
  • SMS
  • Phone calls
  • WhatsApp (where applicable)

You may opt out of marketing communications at any time.

You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

15. INTELLECTUAL PROPERTY

All website content, including:

  • Logos
  • Trademarks
  • Brand identity
  • Product images
  • Photographs
  • Videos
  • Graphics
  • Text
  • Designs
  • Website elements
  • Trade dress
  • Source code
  • Page layout

are the exclusive property of Koushiki Lifestyle Private Limited and protected under applicable intellectual property and unfair competition laws.

No content may be copied, reproduced, adapted, modified, translated, reverse engineered, republished, distributed, transmitted, displayed, stored, or otherwise used, whether in whole or in part, without our prior written consent.

16. DISCLAIMER OF WARRANTIES

Services and products are provided on an “as available” and “as is” basis.

We do not guarantee:

  • Continuous website availability
  • Error-free functionality
  • Uninterrupted access
  • Complete compatibility with all devices

Nothing in this clause excludes or limits any statutory rights or consumer protections that cannot lawfully be excluded under applicable law.

17. LIMITATION OF LIABILITY

We shall not be liable for:

  • Indirect losses
  • Business interruption
  • Lost profits
  • Data loss
  • Incidental or consequential damages

To the maximum extent permitted by applicable law, our total liability arising out of or relating to any claim shall not exceed the amount actually paid by you for the specific order giving rise to the claim. Nothing in this clause excludes liability or statutory rights that cannot lawfully be excluded under applicable law.

18. FORCE MAJEURE

We shall not be responsible for delays or failures caused by acts of God or other events beyond our reasonable control, including, without limitation, natural disasters, transportation disruptions, strikes, government restrictions, pandemics, internet outages, power failures, cyber attacks, acts of public authorities, or technical failures.

19. MODIFICATIONS TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Updated Terms become effective immediately upon publication on the website.

Continued use of the Services after updates constitutes acceptance of revised Terms.

20. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that all information on the website is accurate. However, typographical errors, inaccuracies, omissions, pricing errors, inventory discrepancies, or technical issues may occasionally occur. We reserve the right to correct such errors and update information without prior notice.

21. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22. WAIVER

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

23. NO RESALE

Products purchased through our website are intended for personal use unless otherwise agreed by us in writing. We reserve the right to refuse or cancel orders that appear to be placed for unauthorized commercial resale or distribution.

24. EXPORT RESTRICTION

Products sold through this website are intended for delivery within India only. We make no representation that products or content on this website are appropriate or available outside India.

25. FRAUD PREVENTION

We reserve the right, at our sole discretion, to delay, refuse, suspend, or cancel any order where fraud prevention, payment verification, identity verification, or security checks cannot be satisfactorily completed.

26. ELECTRONIC RECORDS

These Terms constitute an electronic record under applicable laws of India. They do not require any physical or digital signature and shall be deemed legally binding upon your acceptance through use of the Services.

27. INDEMNITY

You agree to indemnify, defend, and hold harmless Koushiki Lifestyle Private Limited, its directors, officers, employees, affiliates, and representatives from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees and costs) arising out of or relating to:

  • your breach of these Terms;
  • your misuse of the Services;
  • your violation of applicable laws; or
  • your infringement of the rights of any third party.

28. ASSIGNMENT

We may assign or transfer our rights and obligations under these Terms without your consent in connection with a merger, acquisition, restructuring, or sale of our business.

29. HEADINGS

Section headings are for convenience only and do not affect interpretation.

30. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, Return & Refund Policy, Disclaimer, and any other policies published on our website, constitute the entire agreement between you and us regarding your use of the Services.

31. GOVERNING LAW & JURISDICTION

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of courts located in Kurukshetra, India.

32. CONTACT US

Koushiki Lifestyle Private Limited

India

Email: hello@koushiki.in