Last Updated: 1st July, 2026 (India)
This Privacy Policy describes how Koushiki Lifestyle Private Limited (the "website", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from koushiki.in (the "website") or otherwise communicate with us in relation to the website (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, operational requirements, legal obligations, or regulatory updates.
When changes are made, we will revise the "Last Updated" date at the top of this page and may provide additional notice where required under applicable laws.
Your continued use of our Services following updates constitutes acceptance of those changes.
2. Personal Information We Collect
The types of personal information we collect depend on how you interact with our website and Services.
A. Information You Provide Directly
When you place an order, register an account, contact customer support, subscribe to updates, or otherwise engage with us, we may collect:
- Full name
- Email address
- Contact numbers (mobile, telephone)
- Billing address
- Shipping address
- Account credentials
- Order details and purchase history
- Customer service communications
- Information submitted through forms or surveys
B. Payment Information
When you make a purchase, payments are processed through secure third-party payment providers.
Depending on your selected payment method, payment-related information may include:
- Payment transaction details
- Payment confirmation status
- Limited payment identifiers
For security reasons, Koushiki Lifestyle Private Limited does not store complete debit card, credit card, or banking credentials.
C. Information Collected Automatically
When you access the website, we may automatically collect certain information using cookies and similar technologies, including:
- Device type
- Browser information
- Operating system
- IP address
- Pages visited
- Website interactions
- Shopping behaviour
- Session duration
- Referral source
3. How We Use Your Personal Information
We may use your information for business and operational purposes, including:
A. To Provide Our Services
- Process, confirm, and fulfil orders
- Arrange shipping and delivery
- Manage returns and exchanges
- Maintain customer accounts
B. Customer Support
- Respond to inquiries
- Resolve complaints
- Provide assistance related to orders
C. Website Improvement & Analytics
We use website analytics tools, including Google Analytics, to better understand how visitors interact with our Services and improve our website’s functionality, user and customer experience, and performance.
D. Marketing & Communications
Where permitted by applicable law, we may send or connect via:
- Promotional emails, SMS, WhatsApp messages, phone calls and marketing communications.
- New collection announcements
- Product recommendations
- Offers and campaigns
You may unsubscribe from marketing communications at any time.
E. Security & Fraud Prevention
We use the collected information to:
- Detect suspicious activity
- Prevent fraudulent transactions
- Protect customer accounts
- Maintain website integrity
F. Legal Compliance
We may process information where necessary to comply with applicable laws, regulations, legal requests, or dispute resolution requirements.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve performance and personalise user experiences.
Cookies may be used to:
- Remember user preferences
- Maintain login sessions
- Support shopping cart functionality
- Analyse website traffic
- Improve marketing effectiveness
You may disable cookies through browser settings; however, certain website functions may not operate properly.
5. Account Registration
Users may create an account to access features, including:
- Faster checkout
- Order history
- Saved addresses
- Account management
You are responsible for maintaining the confidentiality of your account login credentials and restricting unauthorised access to your account.
6. How We Disclose Personal Information
We do not sell your personal information.
We may share information with trusted service providers or third parties solely for legitimate business and operational purposes, including:
- Payment processing providers
- Shipping and logistics partners
- Technology providers
- Analytics providers
- Customer communication platforms
- Legal or government authorities, when required
These parties are expected to process information responsibly and only for authorised purposes.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide Services
- Complete transactions
- Maintain business records
- Resolve disputes
- Comply with legal obligations
Retention periods may vary depending on the nature of the information collected.
We may anonymise or aggregate data so that it can no longer identify you personally. Such information may be used for business analytics and service improvements.
Our website is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services. Information processed through Shopify is also subject to Shopify's own Privacy Policy and data handling practices.
8. Data Security
We implement reasonable technical, administrative and organisational safeguards designed to protect personal information.
However, no electronic storage method or internet transmission can be guaranteed as completely secure.
We encourage customers to protect account credentials and avoid sharing passwords.
Although we strive to protect your personal information, no security system is impenetrable, and we cannot guarantee absolute security.
9. Your Rights and Choices
Subject to applicable law, you may have certain rights regarding your personal information. These may include the right to:
- Request access to the personal information we hold about you.
- Request correction or updating of inaccurate personal information.
- Request deletion of your personal information where permitted by applicable law.
- Withdraw your consent where we rely on your consent to process your personal information.
- Opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
To exercise any of these rights or if you have any questions regarding your personal information, please contact us using the details provided below.
10. Third-Party Links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.
Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
11. User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Kurukshetra, India.
We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, where applicable.
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
13. Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Koushiki Lifestyle Private Limited
Email: hello@koushiki.in
By accessing or using our Services, you acknowledge that you have read, understood and agree to this Privacy Policy.